Terms & Conditions
Storeys by Dawn Walsh · Dean Clough, Halifax
Welcome to Storeys by Dawn Walsh. These terms and conditions apply to all appointments, services and purchases made at our salon at Dean Clough, Halifax, HX3 5AX, and through our website. By booking an appointment with us, you agree to the terms below. Last updated: July 2026.
1. Appointments & Booking
All appointments can be booked online, by phone, or in the salon. When booking, please give us accurate contact details so we can confirm your appointment and reach you if anything changes.
Please arrive on time. If you arrive late, we will do our very best to accommodate you, but we may need to shorten or reschedule your service to avoid delaying other clients. Late arrivals of more than 15 minutes may be treated as a missed appointment.
2. Deposits
A booking fee (deposit) may be required to secure appointments for colour services, hair extensions, head spa treatments and wedding/occasion hair. Your deposit is deducted from the final cost of your service on the day.
Deposits are fully refundable or transferable provided you give us at least 48 hours' notice of cancellation or rescheduling. Deposits are non-refundable where less than 48 hours' notice is given or in the case of a no-show.
3. Cancellations & No-Shows
We understand plans change. We ask for a minimum of 48 hours' notice to cancel or reschedule an appointment. This allows us to offer the time to another client.
Cancellations with 48+ hours' notice: no charge; any deposit is refunded or moved to your new booking.
Cancellations with less than 48 hours' notice: loss of deposit, or a charge of up to 50% of the booked service.
No-shows: loss of deposit, or a charge of up to 100% of the booked service. Repeat no-shows may be asked to pay in full when booking.
If we ever need to cancel or rearrange your appointment, we will give you as much notice as possible and offer you the next available appointment or a full refund of any deposit paid.
4. Colour Services & Skin Testing
Your safety comes first. A skin (patch) test is required at least 48 hours before any colour service if you are a new colour client, if it has been more than six months since your last colour with us, or if there has been any change to your health, medication or previous reaction to colour.
We reserve the right to refuse a colour service where a required skin test has not been carried out. Deposits for colour appointments cancelled because a skin test was not completed are non-refundable.
Please tell your stylist about any allergies, scalp conditions, medication, pregnancy, or previous reactions before your service. All information is treated confidentially.
5. Consultations
Complimentary consultations are provided before colour, extensions and significant restyles. The price quoted at consultation is an estimate; the final price may vary if the service required on the day differs (for example, additional product for very long or thick hair). Any change will always be discussed and agreed with you before we begin.
6. Hair Extensions
Hair extension services require a consultation, a deposit to order your hair, and agreement to our aftercare guidance. Once your hair has been ordered, the deposit becomes non-refundable.
The longevity of extensions depends on following the aftercare advice provided and attending recommended maintenance appointments. We cannot accept responsibility for damage or premature wear caused by failure to follow aftercare guidance or by products/services carried out elsewhere.
7. Pricing & Payment
Our prices are displayed in the salon and on our website and are reviewed periodically. Prices may vary by stylist experience level and by hair length, thickness and condition. We accept cash and all major debit/credit cards. Payment is due in full at the end of your appointment.
8. Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase, are non-refundable and cannot be exchanged for cash. Vouchers can be used against any service or retail product in the salon. Lost vouchers cannot be replaced, so please keep them safe.
9. Our Service Guarantee
We want you to love your hair. If you are not happy with any aspect of your service, please tell us within 7 days of your appointment and we will invite you back so the stylist (or a senior member of the team) can assess and, where appropriate, adjust your hair free of charge.
We are unable to offer adjustments or refunds where your hair has since been treated by another salon, or where the concern is a change of mind about a look that was agreed at consultation. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.
10. Personal Belongings
Please keep your personal belongings with you. Gowns are provided to protect your clothing; however, we cannot accept liability for damage to clothing or belongings where gowns and protective measures offered have been declined.
11. Right to Refuse Service
We are a small, friendly team and we are proud of the welcoming atmosphere at Storeys. We reserve the right to refuse service to anyone who is abusive, aggressive or disrespectful towards our team or other clients, or where carrying out a service would risk the health of the client or the integrity of their hair.
12. Photography
With your permission, we occasionally photograph or film our work for our portfolio, website and social media. We will always ask before featuring you, and you are free to say no — it will never affect your service.
13. Your Privacy
We collect only the personal details we need to manage your bookings, keep accurate colour and skin test records, and contact you about your appointments. We never sell your data. For full details, please see our Privacy Policy. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
14. Website Use
The content of this website — including text, images and branding — belongs to Storeys by Dawn Walsh and may not be copied or reused without permission. We work to keep the information on this site accurate and up to date, but details such as prices and opening hours may change; the salon's confirmation at the time of booking takes precedence.
16. Complaints
If something isn't right, please speak to us — in person, by phone, or by email — and we will do everything we can to put it right quickly and fairly.
17. Changes to These Terms
We may update these terms from time to time. The version published on this page applies to all new bookings. These terms are governed by the laws of England and Wales.
Contact
Storeys by Dawn Walsh
8 The Courtyard, Dean Clough, Halifax, HX3 5AX
Phone: 07722 102396
Email: [email protected]